Refund and Returns Policy

Guzelic — Refunds, Returns & Exchanges Policy

We want you to love your Guzelic purchase. If something isn’t right, we’re here to help.

1) Return & Exchange Window

You may return or exchange within 30 days of delivery.
Items must be unused, unworn, unwashed, scent-free, and in original packaging with all tags, accessories, dust bags, and free gifts.
Returns that don’t meet these conditions may be refused or partially refunded/store credit at our discretion.

2) Non-Returnable / Non-Refundable Items

(Unless faulty on arrival)

Hijabs, undercaps, niqabs, and other headwear once opened.
Customized/altered items (tailored length, special orders, monogramming).
Final Sale/Clearance items marked “Final Sale”.
Gift cards / e-gift cards / downloadable products.
Opened fragrances, cosmetics, intimate or sanitary goods.
Hazardous/flammable items.

3) Get Approval First (RMA)

Email support@guzelic.com or WhatsApp 0322-0990230 within 30 days of delivery.
Include order #, item name/size, reason, and photos if damaged/defective.
We’ll reply with your Return Authorization (RMA) and instructions.
Pack securely in original packaging.

Do not send items without RMA. Unauthorized returns may be refused.

4) Shipping Your Return

Customer pays return shipping (except approved defect/wrong-item cases).
Use a trackable service and keep the receipt. We aren’t responsible for parcels lost in transit.
Send to: {Guzelic – Returns, {Return Address}, {City, Country, Postal Code}}.

International returns: Duties/taxes paid at import are non-refundable. Mark parcels “Customer Return – No Commercial Value.” Any charges billed to us may be deducted from your refund.

5) Exchanges

Exchanges depend on stock availability.
Fastest route: return for refund and place a new order, or request a direct exchange when you ask for your RMA.

6) Refunds

After your return arrives, allow 2–4 business days for inspection.
If approved, refunds go to your original payment method within 3–7 business days (your bank may take longer to post).
Original shipping, COD fees, gift wrap, duties/taxes are non-refundable.
COD orders: refund via store credit or bank transfer (share account details).
Items returned used/worn/washed, scented, stained, or missing parts may be refused or receive a partial refund/store credit minus a restocking fee (up to 20%).

7) Late or Missing Refunds

Check your bank/card account → contact your card issuer → contact your bank.
Still nothing after our timeframe? Email support@guzelic.com with your order # and RMA.

8) Faulty, Damaged, or Incorrect Items

Report within 7 days of delivery to support@guzelic.com or WhatsApp 0322-0990230 with photos (item, inner/outer packaging, shipping label).
Once verified, we’ll replace or refund and cover reasonable return shipping if applicable.

9) Gifts

If marked as a gift and shipped directly to you, approved returns receive a Guzelic gift credit.
If not marked as a gift, refunds go to the original purchaser.

10) Partial Refunds (if applicable)

May apply to:

Items not in original condition (minor makeup/perfume marks), missing accessories.
Returns requested/received after 30 days but within a reasonable period (store credit minus a late/restocking fee).

11) Returns We Cannot Accept

Worn/washed/used items; perfume, deodorant, makeup stains; pet hair; stretched fabric.
Missing tags/labels/packaging or free gifts.
Items sent without RMA or to the wrong address.

Need help?

Email: support@guzelic.com
WhatsApp: 0322-0990230
Hours: {Mon–Sat, 10:00–18:00 PKT}